NWA Support Team

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toolguy
Vectric Apprentice
Posts: 4
Joined: Sun Dec 23, 2012 11:15 pm
Model of CNC Machine: CNC Shark Mako
Location: West Falls, NY

NWA Support Team

Post by toolguy »

I recently sent the following e-mail to NWA support:
I seem to have developed a short circuit in the wire of my touch plate. When I try to test the plate it shows no response. If I wiggle the small wire leading to the magnet I will get occasional “successful” contact. If I release the small wire I lose contact. The problem appears to be at the point were both wires enter the boot that attaches to the plate. Can I get a replacement wire? If so, what is the process and the cost.
I didn't here anything right away (sent on a Saturday morning) and was a bit disappointed. However, on Tuesday morning I received a new wire in the mail At no charge!
This is what I call real customer service. Kudos to the NWA support team!!

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Ms Wolffie
Vectric Wizard
Posts: 2689
Joined: Sat Mar 31, 2012 10:41 pm
Model of CNC Machine: Blue Elephant 1325, Shark HD Pro
Location: Tully Heads, Wet Tropics, Queensland, Australia

Re: NWA Support Team

Post by Ms Wolffie »

Lucky you.
I am still waiting on a reply to an email I sent 3 months ago.
Cheers
Wolffie
Cheers
Wolffie

Whatshammacallit
Cut3D, VCarvePro 6.5, Aspire4, PhotoVCarve, Corel Graphics Suite X6

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martin54
Vectric Wizard
Posts: 4737
Joined: Fri Nov 09, 2012 2:12 pm
Model of CNC Machine: Gerber System 48 (modified)
Location: Crossgates, Scotland

Re: NWA Support Team

Post by martin54 »

This is the sort of info it's good to know, you never really know how good a company are until you have a problem. It's how they deal with them that make a good Conpany as far as I am concerned.
Thanks for taking the time to post.

rsetina
Vectric Craftsman
Posts: 194
Joined: Sun May 05, 2013 6:37 pm
Model of CNC Machine: Shark HD 2.0

Re: NWA Support Team

Post by rsetina »

That's awesome support. You didn't even know it was coming.
Rick

Shark HD 2.0

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