downloading clipart

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benfwairv
Posts: 5
Joined: Wed Jul 21, 2021 6:48 pm
Model of CNC Machine: Axiom Elite AR8

downloading clipart

Post by benfwairv »

I have upgraded to v11. I am now trying to download the clipart that was purchased. I am using the link https://portal.vectric.com/clipart and can see my clip art to download. However, the download button turns green when mouse hovers over, but does nothing when I click on it.

Any suggestions?

Thanks

Stephanie Downing
Vectric Staff
Posts: 551
Joined: Thu Jan 12, 2017 3:05 pm
Model of CNC Machine: xxx

Re: downloading clipart

Post by Stephanie Downing »

benfwairv wrote:
Wed Jul 21, 2021 11:25 pm
I have upgraded to v11. I am now trying to download the clipart that was purchased. I am using the link https://portal.vectric.com/clipart and can see my clip art to download. However, the download button turns green when mouse hovers over, but does nothing when I click on it.

Any suggestions?

Thanks
Good Morning,

Thank you for the message. There shouldn't be any issues with the clipart downloading when you click the green download button, however the download could take some time. Please can you confirm which browser you are using so that we can look into the specific set up?

Thanks
Stephanie

benfwairv
Posts: 5
Joined: Wed Jul 21, 2021 6:48 pm
Model of CNC Machine: Axiom Elite AR8

Re: downloading clipart

Post by benfwairv »

Stephanie,
I am using Google Chrome. I have also tried Microsoft Edge and Brave. When I click on the green button nothing happens. I have waited up to 20 minutes with nothing happening. I have been able to download things from Design and Make with no issues in the past. Not sure why this is happening. I appreciate any help that you can give me.
Thanks,
Ben

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