Didn't get files from Design and Make

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JimEE
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Joined: Sun Feb 04, 2018 9:56 pm
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Didn't get files from Design and Make

Post by JimEE »

I bought some files from Design and Make the other day and I haven't received them. I check my bank account and Vectric has taken out the money for them. I didn't get a receipt for them in an e-mail either. I don't want to order them again and pay for them twice. Looking for a little bit of advice here.
Thank you in advance

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highpockets
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Re: Didn't get files from Design and Make

Post by highpockets »

Did you check your Vectric Portal to see if they are there?
Contact Vectric support support@vectric.com
John
Maker of Chips

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Adrian
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Re: Didn't get files from Design and Make

Post by Adrian »

Have you logged into https://store.designandmake.com/account and checked if they are there waiting for download?

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mtylerfl
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Re: Didn't get files from Design and Make

Post by mtylerfl »

JimEE wrote:
Thu Jun 24, 2021 9:50 pm
I bought some files from Design and Make the other day and I haven't received them. I check my bank account and Vectric has taken out the money for them. I didn't get a receipt for them in an e-mail either. I don't want to order them again and pay for them twice. Looking for a little bit of advice here.
Thank you in advance
Hi Jim,

As soon as your purchase is made and completed, a download link appears and you can download your files right away. I’m thinking you may have missed it during your purchase process.

No worries, they also send you an email with the download links, too. If you haven’t seen an email from them, check your Spam folder. The email is probably there.

Lastly, Adrian has already pointed out that you can login to your D&M Account, navigate to your purchase record and then download from there.
Michael Tyler

facebook.com/carvebuddy

-CarveWright CNC
-ShopBot Buddy PRSAlpha CNC

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martin54
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Re: Didn't get files from Design and Make

Post by martin54 »

As others have pointed out the files will be in your Design & Make account, they are available for download almost imidiately after purchase.
They will stay there for you to download any time you need them in the future :lol: :lol: :lol:

JimEE
Posts: 23
Joined: Sun Feb 04, 2018 9:56 pm
Model of CNC Machine: Home Build

Re: Didn't get files from Design and Make

Post by JimEE »

When I try to sign in to Design and Make it wants me to verify my e-mail. They say they have sent me a verification e-mail but I don't receive anything. I've checked my spam folder and there is nothing there.

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martin54
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Re: Didn't get files from Design and Make

Post by martin54 »

Your probably going to have to contact Vectric Support in that case, are you using the same email address that you used to register your software?

JimEE
Posts: 23
Joined: Sun Feb 04, 2018 9:56 pm
Model of CNC Machine: Home Build

Re: Didn't get files from Design and Make

Post by JimEE »

Thank you

JimEE
Posts: 23
Joined: Sun Feb 04, 2018 9:56 pm
Model of CNC Machine: Home Build

Re: Didn't get files from Design and Make

Post by JimEE »

I've never made an overseas call. How do I use that phone number?

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martin54
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Re: Didn't get files from Design and Make

Post by martin54 »

Pass, think I would email them if I were across the pond like you are. Not sure if they are still working from home either so email might be best :lol: :lol:
If you have changed your email then that might be causing your problem, have seen posts on the forum about it in the past,

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mtylerfl
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Re: Didn't get files from Design and Make

Post by mtylerfl »

Do not contact Vectric. You need to contact Design and Make. Here is their email address:

support@designandmake.com
Michael Tyler

facebook.com/carvebuddy

-CarveWright CNC
-ShopBot Buddy PRSAlpha CNC

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