Didn't get files from Design and Make
Didn't get files from Design and Make
I bought some files from Design and Make the other day and I haven't received them. I check my bank account and Vectric has taken out the money for them. I didn't get a receipt for them in an e-mail either. I don't want to order them again and pay for them twice. Looking for a little bit of advice here.
Thank you in advance
Thank you in advance
- highpockets
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Re: Didn't get files from Design and Make
Did you check your Vectric Portal to see if they are there?
Contact Vectric support support@vectric.com
Contact Vectric support support@vectric.com
John
Maker of Chips
Maker of Chips
- Adrian
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Re: Didn't get files from Design and Make
Have you logged into https://store.designandmake.com/account and checked if they are there waiting for download?
- mtylerfl
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Re: Didn't get files from Design and Make
Hi Jim,JimEE wrote: ↑Thu Jun 24, 2021 9:50 pmI bought some files from Design and Make the other day and I haven't received them. I check my bank account and Vectric has taken out the money for them. I didn't get a receipt for them in an e-mail either. I don't want to order them again and pay for them twice. Looking for a little bit of advice here.
Thank you in advance
As soon as your purchase is made and completed, a download link appears and you can download your files right away. I’m thinking you may have missed it during your purchase process.
No worries, they also send you an email with the download links, too. If you haven’t seen an email from them, check your Spam folder. The email is probably there.
Lastly, Adrian has already pointed out that you can login to your D&M Account, navigate to your purchase record and then download from there.
Michael Tyler
facebook.com/carvebuddy
-CarveWright CNC
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-CarveWright CNC
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- martin54
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Re: Didn't get files from Design and Make
As others have pointed out the files will be in your Design & Make account, they are available for download almost imidiately after purchase.
They will stay there for you to download any time you need them in the future
They will stay there for you to download any time you need them in the future
Re: Didn't get files from Design and Make
When I try to sign in to Design and Make it wants me to verify my e-mail. They say they have sent me a verification e-mail but I don't receive anything. I've checked my spam folder and there is nothing there.
- martin54
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Re: Didn't get files from Design and Make
Your probably going to have to contact Vectric Support in that case, are you using the same email address that you used to register your software?
Re: Didn't get files from Design and Make
I've never made an overseas call. How do I use that phone number?
- martin54
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Re: Didn't get files from Design and Make
Pass, think I would email them if I were across the pond like you are. Not sure if they are still working from home either so email might be best
If you have changed your email then that might be causing your problem, have seen posts on the forum about it in the past,
If you have changed your email then that might be causing your problem, have seen posts on the forum about it in the past,
- mtylerfl
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Re: Didn't get files from Design and Make
Do not contact Vectric. You need to contact Design and Make. Here is their email address:
support@designandmake.com
support@designandmake.com
Michael Tyler
facebook.com/carvebuddy
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-ShopBot Buddy PRSAlpha CNC
facebook.com/carvebuddy
-CarveWright CNC
-ShopBot Buddy PRSAlpha CNC