Program crash when windows is locked then unlocked

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Richard93Vogue
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Program crash when windows is locked then unlocked

Post by Richard93Vogue »

Hello,

I have a frustrating problem that has been occuring since I first purchased Aspire V9.5 (I have upgraded to V10 now, problem still there).

Here is the scenario:

* Aspire program is open and is the program being used
* Other unrelated programs also open but running in background
* Lock windows using windows key + L
* Unlock windows and Aspire has crashed

Scenario 2

* Aspire program is open
* Other unrelated programs are open and Aspire is running in the background
* Lock windows using windows key + L
* Unlock windows and Aspire has NOT crashed

Very frustrating and is still happening even with release update today to V10.016
Running windows 10 64bit
HP elitebook laptop.

Any help would be appreciated.
Kind Regards,
Richard.

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highpockets
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Re: Program crash when windows is locked then unlocked

Post by highpockets »

Just tried locking windows with Aspire running in the foreground with other apps running in the background. When unlocked Aspire was running just fine.

You might try completely uninstalling Aspire and reinstalling from scratch.
John
Maker of Chips

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Adrian
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Re: Program crash when windows is locked then unlocked

Post by Adrian »

I too tried every permutation of running apps I could think of with locking/unlocking and Aspire never crashed.

AdamJ
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Re: Program crash when windows is locked then unlocked

Post by AdamJ »

Hi Richard,

We can see from your very helpful reports that the crash is actually in the Wacom ISD driver. I have forwarded all the information the development team has on the issue to support who may contact you for more details.

In the mean time it might be worth checking whether that driver is up to date.

Cheers,
Adam

Richard93Vogue
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Posts: 11
Joined: Mon Jun 18, 2012 6:18 am
Model of CNC Machine: Multicam router; Anilam 6000m mill
Location: Australia

Re: Program crash when windows is locked then unlocked

Post by Richard93Vogue »

Thanks Adam,

I will do some research and find out what a Wacom ISD driver is and then work out if it is up to date. :)

Thanks,
Richard.

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