Update Program Error

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AcBCDN
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Update Program Error

Post by AcBCDN »

I received the following error when trying to use the update program. Any ideas as to what might be causing this? Windows is up to date. Fresh reboot was done prior to retry. No other applications were opened.

Thanks

error.jpg

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fretsman68
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Re: Update Program Error

Post by fretsman68 »

Same here, thanks for posting this up-
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martin54
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Re: Update Program Error

Post by martin54 »

What kind of update are you trying to do? If it's an update from 10 to 10.5 then you need to do a complete new instal of 10.5 you can't use the blue update icon in the top right of the screen :lol: :lol:

AcBCDN
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Re: Update Program Error

Post by AcBCDN »

martin54 wrote:
Tue Nov 03, 2020 6:11 pm
What kind of update are you trying to do? If it's an update from 10 to 10.5 then you need to do a complete new instal of 10.5 you can't use the blue update icon in the top right of the screen :lol: :lol:
10.507 to 10.509 update

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fretsman68
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Re: Update Program Error

Post by fretsman68 »

martin54 wrote:
Tue Nov 03, 2020 6:11 pm
What kind of update are you trying to do? If it's an update from 10 to 10.5 then you need to do a complete new instal of 10.5 you can't use the blue update icon in the top right of the screen :lol: :lol:
Martin, what version are you running at the moment? Were you able to upgrade with no issue clicking the link inside the software?
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ken whiklo
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Re: Update Program Error

Post by ken whiklo »

I tried the update from inside the program and it failed. Different error but still failed. I went to the update site at Vectric and with some minor anomalies got it to update.

https://www.vectric.com/support/program-updates

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fretsman68
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Re: Update Program Error

Post by fretsman68 »

ken whiklo wrote:
Tue Nov 03, 2020 7:38 pm
I tried the update from inside the program and it failed. Different error but still failed. I went to the update site at Vectric and with some minor anomalies got it to update.

https://www.vectric.com/support/program-updates
I ended up doing that as well with no issues.
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martin54
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Re: Update Program Error

Post by martin54 »

fretsman68 wrote:
Tue Nov 03, 2020 6:54 pm
martin54 wrote:
Tue Nov 03, 2020 6:11 pm
What kind of update are you trying to do? If it's an update from 10 to 10.5 then you need to do a complete new instal of 10.5 you can't use the blue update icon in the top right of the screen :lol: :lol:
Martin, what version are you running at the moment? Were you able to upgrade with no issue clicking the link inside the software?
I run Aspire so don't know if that is the difference, I updated via the blue link in top right corner from 10.507 to 10.509 :lol: :lol:

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fretsman68
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Re: Update Program Error

Post by fretsman68 »

Ok, thanks anyway...lol
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AcBCDN
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Re: Update Program Error

Post by AcBCDN »

I went to the https://www.vectric.com/support/program-updates area, downloaded and ran the appropriate patch. It worked!

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mtylerfl
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Re: Update Program Error

Post by mtylerfl »

When using/clicking the update message within the software, a lot of folks forget to shut down their Aspire or VCarve program immediately after the Update window appears on-screen. This causes the update to fail because their Aspire or VCarve software is still running.
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fretsman68
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Re: Update Program Error

Post by fretsman68 »

mtylerfl wrote:
Tue Nov 03, 2020 10:02 pm
When using/clicking the update message within the software, a lot of folks forget to shut down their Aspire or VCarve program immediately after the Update window appears on-screen. This causes the update to fail because their Aspire or VCarve software is still running.
Hi, Michael, there was definitely something different about this update that did not load right. I've done this before.
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mtylerfl
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Re: Update Program Error

Post by mtylerfl »

Hi Dave,

Thank you for letting me (us) know!
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SteveNelson46
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Re: Update Program Error

Post by SteveNelson46 »

If you using Malwarebytes, temporally disable it.
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mikemel
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Re: Update Program Error

Post by mikemel »

The update to 10.509 seemed to install correctly for me however I get a recurring error with files that previously carved just fine.
"No toolpath generated for current parameters. Check tool can fit into selected vectors at machining depth"
Attachments
10_509.jpg

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