Support Pages and Frequently Asked Questions

[Adrian]

When you double click the clipart installer it will display where the clipart is installed as part of the installation process. Typically it's Public Documents/Vectric Files/Clipart and a sub-folder from there depending on the product.

Where the installer file is put when you download it depends on what browser you're using and how you've set it up. Typically downloads go into the main Downloads folder and you can execute the installer from there.

[pviljoen]

You can use your favorite search engine and type in:
furniture site:forum.vectric.com
to search the forum for more specific keywords such as furniture

Look at the advanced search features on your favorite internet search engine for additional features. For example this looks for cherry and chair but excludes results with walnut:
chair cherry -walnut site:forum.vectric.com

Thanks Great feedback as usual. I will definitely give it a try with all the various suggestions. Thanks

[gldfshrdr150]

Hi. I just purchased Cut2d Desktop because I could import bit maps. But the import drop down has it greyed out. Do I need to do something else? I also use other software.

Thanks.......dt

[Adrian]

Hi. I just purchased Cut2d Desktop because I could import bit maps. But the import drop down has it greyed out. Do I need to do something else? I also use other software.

Bitmaps are imported by using the bitmap import icon on Drawing tool tab or the menu "File/Import.../Import Bitmap..." option.

In both cases you need to have created a new file or loaded one. You can't start a file/job by importing a bitmap.

[adze_cnc]

This question would probably better be asked in the “Cut2D - General” area of the forum.

But since we’re here... Try invoking the “Import Bitmap” not with the menu but by using the keyboard shortcut: Ctrl+I

This will at least let us see if that option is active as I’m not too sure what “it” is greyed out in "But the import drop down has it greyed out."

[gldfshrdr150]

How do I get to the drawing tool screen? When I start the program, I get a left side drop down with actions but no drawing tool screen.

[Adrian]

How do I get to the drawing tool screen? When I start the program, I get a left side drop down with actions but no drawing tool screen.

You have to start a new job/file. When you first start the program it's expecting you to load a file or start a new one (look at the Startup Taks section). Until you've done either of those you won't see the full set of menus and toolbars.

You would best to start with the Tutorial Browser on the startup screen though and work your way through the tutorials. You're going to get frustrated very quickly if you just try to dive in without understanding the basics.

[gldfshrdr150]

Good call. I guess I'll start there.

[Syndicateknives]

I purchased Vcarve Pro v11 I currently have version 11.016.. I have tried numerous times over several days to update to the new 11.5 and every time i try, it tells me I have the most current version. I have tried downloading directly from the site and it says my software is up to date. Am i not eligible?

[gregk]

I purchased Vcarve Pro v11 I currently have version 11.016.. I have tried numerous times over several days to update to the new 11.5 and every time i try, it tells me I have the most current version. I have tried downloading directly from the site and it says my software is up to date. Am i not eligible?

Hello Syndicateknives,
Anyone with V11 is eligible for a free upgrade to V11.5. The new version is not a patch, but a standalone installation, hence the software says you're up to date. You can download the V11.5 installer from your V&Co account.
Hope this helps,
Greg K