Support Pages and Frequently Asked Questions

[adze_cnc]

I wonder two things:

• how does the "laser no longer work"
• is this updating from 11.5xx to 11.552 or upgrading from 11.50x to 11.552. If the latter does the laser module need to be re-activated?

[bfteagle]

I did reach out over the weekend, but have not heard back.

[bfteagle]

adze_cnc the laser was working fine up through the update immediately prior to 11.552 . I ran a tool path with the laser module a day or two before 11.552 came out. I haven't made any other changes which makes me think something in the update caused my issue. What do i need to do to update the laser module?

[Tex_Lawrence]

Be patient. Since you've contacted support, they'll reply.

[CharlieP]

I did reach out over the weekend, but have not heard back.

Hello Bfteagle.

If you have contacted support@vectric.com you would get back an automated email with a reference number straight away.
If you did not get that reference email then I'm afraid you would have emailed somewhere else.

Please check the email you are sending to and ensure it is spelt exactly as listed above.

Many thanks