Vectric Customer

Hello FoothillFurniture,

The Vector validator is your friend.
If you run this, you will see that your outer vector overlaps itself.
If you rectify the problem with the vector, the toolpath should work as you expect.

I hope that this helps.

Cheers,

Mark.

Hello Jeff, As Adrian has mentioned, 11.5 is a new full release of the software, you will need you download the full version from your Vectric V&Co. Portal account page. (This should not require updating, you will download the latest patch release.) On your main V&Co. Portal account page, click the ...

Hello Joe,

Glad to hear that you have things sorted out.
Many thanks for letting us know.

Hello Joe, Sorry to hear that you have been seeing problems installing the software. The last email that to support that I can find from you is dated October 2020. Could you please let me know the ticket number that you received for your recent contact and I will check it out. Many thanks in advance.

Hello Richard, Glad to hear that you are able to continue running the software in software rendering mode. As Adrian mentioned, for any system that worked correctly with 11.0, you should see the same results and performance level with V11.5. For system running a graphics card with a minimum of 2 GBs...

Beautiful work, Martin.

Hello Neville,

It's been a while... How are you? What are you up to these days?

Hello Jimhs, I have taken a look at the ticket that you sent into support. You did not mention in the ticket that you wished to use the gadget with version 8.5 of the software. I think that the engineer that replied to you may have assumed that you wished to use the gadget with version 9.5 of the so...

Hello Airport11, Many thanks for your reply. We do not appear to have received any follow up to support regarding this as I suggested, however, I think that I have found the ticket that you are referring to. It was received by us on March 17th at 7:02 PM (our time). If I have the correct email, you ...

Hello Airport11, The only email that I can find that has been sent into us at either support or sales from the email address that you have used to setup this account, was received by us on February 10th 15:05 (our time). It was replied to by my colleague Karen on February 10th at 15:17 (7 minutes la...

Hello JohnnyWing, Yes, there are PDF catalogs available from the product description pages of both products on the main website: https://www.vectric.com/products/vcarve-desktop https://storage.googleapis.com/vectric_public/VCarveClipart.pdf https://www.vectric.com/products/aspire https://storage.goo...

Hello silverteener,

If you drop an email to support, they can provide you with an upload link, if the file is too large to email.

I hope that this helps.

Cheers,

Mark.

Hello silverteener,

Yes, as Martin wrote, you should be able to open the CRV file in V11 of VCarve Pro.
If you are having problems, please drop a copy of the CRV file to support.

Cheers,

Mark.

If a post processor works with an older version of the software, it should still work with the newer version of the software.
(With a very small number of caveats).

Drop an email to support with the post processor and we will check it out for you.

Cheers,

Mark.

Hello Greg, The chances are that other people may not be able to replicate what you are seeing. As Adrian mentioned, the post processor that you are using is not the one that is shipped as standard with V10.5. As adze_cnc pointed out, the post processor that you have posted up does not export G2/G3 ...