Vectric Customer

But that's just it, Vectric is pretty helpful in that way so I thought I'd throw it out there for them to think about!

So I got to thinking yesterday when I came over a few bugs/glitches, whatever you'd like to call them. Maybe I've missed it, but is there a place where there are known bugs listed here (and actually known by Vectric), that are posted so that the customers can go there to see them? I'm thinking every...

I just updated on a Toshiba laptop with Windows 10. No issues. You do need to hide the Aspire window to go to the dialog box that says you need to close Aspire for the update to complete, but I'm assuming you knew that and it isn't your issue Yes, I definitely understand that but thanks for helping...

Hi all, is anyone else having issues updating to the latest version. I tried doing the update from within the program and it never does anything except download it. It just sits there and does nothing. Then I went to the website and downloaded it, and same thing. I start the program and it just sits...

And now we have multiple errors. I don't have a stake in this, have had both Aspire and PVC for years, I'm just not impressed how this is being handled and hope they do the right thing and take actual responsibility for these almost comically bad errors, as if there is some language gap or somethin...

Ken, Finally got around to looking at this bookmarked thread. Interesting project. I must put this on my list of things to do. It's amazing the difference two months make. The "Dayton Audio KAB-230v3 2x30W Class D Audio Amplifier Board with Bluetooth 4.0" is listed as no longer available at Parts E...

I'm lost. I thought you could do a lithopane with photovcarve? I kind of remember watching a YouTube video or reading an article about how to do it once, but never tried due to lack of material. You absolutely could, "Mikehell" but they (Vectric) said on the PhotoVCarve page that it was included in...

Hi all, Just to clarify, the program itself is not included what is included is the Photo VCarve toolpath strategy. The message on the PVC product page is to ensure that nobody buys PhotoVCarve inadvertently when they actually have the photoVCarve strategy included in their product. We will update ...

I think they're referring to the PhotoVCarve toolpath not the PhotoVCarve product but it is far from clear on the web page. I haven't heard of any mention of PhotoVCarve being a bundled product. Hi, Adrian, did you mean the following that was written on this page? https://www.vectric.com/products/p...

One column missing from the website screenshot is for "Photo VCarve" (PVC) which has a check next to "Lithophane Creation". When viewing the product page for PVC is the quote: PhotoVCarve is included with VCarve Desktop Version 10, VCarve Pro Version 10, and Aspire Version 10. As PVC can create lit...

AdamJ wrote:Hi fretsman,

Thanks for your response. I believe they've all be sent now. If you send your details into support we can certainly check for you.

Cheers
Adam

No worries, I already paid for the upgrade, but thank you-

Hi fretsman You should have received the emails now. If not then the explanation is unfortunately painfully simple. The emails were sent in batches and for that batch the template that was used was incorrect. It was an honest mistake, and after a year of incredibly hard work by everyone here on the...

Quick question, if we decide not to upgrade, how do we turn off the update message in the upper right hand corner of the program? Sorry, I'm afraid there isn't an option to turn that off currently. Thank you. Any word when those explanation emails will be sent out for the people who have to pay for...

Quick question, if we decide not to upgrade, how do we turn off the update message in the upper right hand corner of the program?

Just upgraded to Vcarve Pro v10 and I'm noticing that the renderings when previewing a toolpath are of very low quality and inconsistent. I did a comparison with the same file and toolpath in 9.5 and 10 and the rendering in 9.5 is of much higher quality. Is this a known issue? Thanks, Scott I don't...