Vectric Customer

When I open the 3D VIEW the screen is complete black. Everything else is working fine. I tried shutting Aspire down and restarting. Didn't help.

Adam M
I have sent you three emails. I checked my email address that shows on the email page and on your web https://portal.vectric.com/preferences page, it is correct. If you're not getting them I don't know why.

No "spam" no "junk" email.

I have a registered legal Aspire Full License. I tried to contact support but never heard back from them.

I'm not sure where to find "portal account". Could you give me some directions where to look?

Hi mtylerfl,
Yesterday I send support an email but I guess the CORVID lockdown in England has everone out of their office.
I send an attachment of one of my .crv3d files that Aspire 10.5 will not open. And what Aspire 10.5 shows when I open the .crv3d files. See what you can do to open it.

Thanks. I get with vectric. I've been using Aspire for at least six or seven years.

I tried to send the .crv3d file but get a pop-up that says the file is to large to send. is a away other that sending an attachment?

I have the download for Aspire 8.5 on my HD but I don't know the license code to install it, so I can't get it to run.

When I try to open older files I get a pop-up that says there is a 'code 126663' error.

I have a lot of .crv3d files I made using Aspire 8.0. I'm using Aspire 10.0 now and it will not open my older files. How can I convert these older .crv3d files to files I can use with Aspire 10.0?

Thanks for your help again. I had this bit in my tool database, but for some reason it was lost and I couldn't remember how to set up the 'Form Tool'.

I need a 1/4" round-over bit in my Tool Database. How do I make a profile drawing for a 1/2" diameter bit with a 1/4" round-over?

Thanks for the help, Adrian. I was able to set up a 1/4" round-over bit in Form Tools with your help.

I would like to setup a roundover bit with a .25 radius, but the 'Tool Database' in Aspire will not let me change the diameter to .5".
Will I be able to find the roundover bits in the Amana Tool Database?