Vectric Customer

I think it is worth adding a little background here. A great thing about Vectric's desktop software is that it is by now very mature and so very robust... but that also means that the process of porting all those years of accumulated features, workflow and experience to a new OS environment requires...

Dear all. Just for clarity, there will be no "penalty" for currently up-to-date customers already using V11. We just have an entirely technical and *temporary* catch-22 for the next few weeks because our licence management and sales systems are connected. We cannot make available the v12 upgrade pro...

Since I know that you are all as passionate about CNC technology as we are, I thought that you'd like to know that Vectric is currently hiring! We have a range of roles to fill in our growing sales, support and development teams. For all the up-to-date details and to submit your application please c...

@bferster just to clarify for other readers of this post the problem you're experiencing looks like it lies entirely with Easel - as the other contributors have said, this issue simply doesn't occur in our software - nested shapes are automatically treated as internal holes when cut together with th...

Just worth reiterating that v11.5 includes a full non-hardware rendering 'fall back' that still supports the new features - live 3D model composition, twiddleable (is that a word? :) ) toolpath previewing etc. This software renderer is *also* a substantial update/rewrite of the 11.0 or earlier one. ...

Hey Rick, Depending on the task, the latest version may make use of *all* of your cores if it can! Some tasks are inherently sequential but across the whole product from dynamic design, editing & compositing the 3D model through to toolpath calculation & preview simulation v11.5 will make a lot more...

Hi Soapy, Yes, it is a sad time for many - not only in the UK - but both of our User Group Meetings and are still going ahead as planned - Tuesday 13 September (UK) and 23-24 September (US). We are really looking forward to catching-up in person with as many of you as possible - at last! After such ...

Hi Carey - because you posted twice I'll just repeat my response from the other thread for the benefit of others: I am sorry that you are unhappy that the Laser Module is no longer available for v10.5. However I assure you that this is not some cynical ploy by Vectric - quite the opposite in fact. S...

Hi Carey, I am sorry that you are unhappy that the Laser Module is no longer available for v10.5. However I assure you that this is not some cynical ploy by Vectric - quite the opposite in fact. Some months after our initial release of the Laser Module, when we had intended to begin expanding the ra...

Hi Topo, Yes that this does sound *very* dangerous, but it also sounds like you have an unsupported configuration and your post-processor is not from Vectric? Laser capable post-processors need to be completely correct and matched with the toolpath structure we are generating in the latest software ...

Hi pj & Auger, I'm afraid that you are right that we are having trouble getting acceptable photo etching results from the Shark series and I must apologise for the fact that these issues were not identified before the release of the Laser Module. You may have noted that, for the moment, we have with...

Hi Shaun, Thanks for the additional feedback. The missing feedrate is a mistake in the imperial units (inches) version of the grbl post from which the shapoko one derives. Sorry about that, we have fixed this for the next patch (due later today). In the meantime, I think you should be able to correc...

Hi AbertaClipper, I really appreciate your attempt to be helpful here, but for the benefit of those downloading - this post doesn't have any of the necessary record types to support the laser module correctly I'm afraid. It will allow simple *non-laser-module* profiling of sorts using a laser by int...

Hi Shaun, Thanks for highlighting this one. That message usually indicates that the post processor you are using doesn't have the correct structure to support the new laser toolpath types. The most common reason for this with a supported machine type (like the shapoko) is that the post is from an ol...

Hi, As you will know from the warnings you clicked through before purchase, Mach3 is simply not a controller for which we can currently provide laser module support I'm afraid. As Micheal suggest, you can try your luck with JTech to see if they have an updated post-processors for your specific set-u...