Search found 147 matches
- Wed Nov 15, 2023 11:09 am
- Forum: VCarve - General
- Topic: Vcarve desktop 11.554 can't save templates.
- Replies: 5
- Views: 830
Re: Vcarve desktop 11.554 can't save templates.
I can not save as a template or start new file from a template using Vcare desktop 11.554. on Windows 10 or 11?? The program just closes with out errors. Hello Steve. Can I please ask you to check your Inbox and Spam folders for the replies sent on Monday in reply to your initial report to this iss...
- Mon Nov 06, 2023 10:11 am
- Forum: VCarve - General
- Topic: Makers Space Administrators.
- Replies: 2
- Views: 571
Re: Makers Space Administrators.
Hi Gary.
Is there anything I can help with on this for you from a Support Perspective?
Just let us know if we can help on support@vectric.com
Charlotte
Vectric Support.
Is there anything I can help with on this for you from a Support Perspective?
Just let us know if we can help on support@vectric.com
Charlotte
Vectric Support.
- Tue Oct 03, 2023 4:27 pm
- Forum: VCarve - General
- Topic: help finding post processor for 4th mini rotary axis
- Replies: 2
- Views: 502
Re: help finding post processor for 4th mini rotary axis
Also do check in the Machine Configuration tool if you are using V11.0 or higher.
Rotary are additional options in some of the appropriate configurations.
Rotary are additional options in some of the appropriate configurations.
- Tue Sep 19, 2023 9:16 am
- Forum: Cut2D - General
- Topic: Support Pages and Frequently Asked Questions
- Replies: 223
- Views: 2979158
Re: Support Pages and Frequently Asked Questions
I did reach out over the weekend, but have not heard back. Hello Bfteagle. If you have contacted support@vectric.com you would get back an automated email with a reference number straight away. If you did not get that reference email then I'm afraid you would have emailed somewhere else. Please che...
- Mon Sep 18, 2023 6:02 pm
- Forum: Cut2D - General
- Topic: Support Pages and Frequently Asked Questions
- Replies: 223
- Views: 2979158
Re: Support Pages and Frequently Asked Questions
After I installed the latest update (11.6552) of Desktop version, my laser no longer works. There have been NO CHANGES to anything other than the update. My question is how can I go back to an earlier version so that my laser will work. I have a job that is due and need to get it done. Hello bfteag...
- Mon May 15, 2023 5:51 pm
- Forum: Design & Make Clipart- General
- Topic: Clipart library
- Replies: 2
- Views: 2909
Re: Clipart library
Hello Retired 1st Sgt, I have checked my records but I am afraid that we do not appear to have received any emails from you to support@vectric.com in some time now. Can I please ask you to try resending it for me to the above address and confirm the ticket reference number in a PM to me so I can loo...
- Thu Mar 02, 2023 12:26 pm
- Forum: Aspire - General
- Topic: Clipart clean up
- Replies: 13
- Views: 1896
Re: Clipart clean up
It doesn't create a new folder for "EOT - Celebration" or something along those lines. Instead it is installs into a series of folders in the Clipart folder. They are Animals, Decorative, Plants & Fruits, and Ribbons (Banners).
- Thu Nov 03, 2022 9:23 am
- Forum: Aspire - General
- Topic: Profile cutting outside job dimensions
- Replies: 6
- Views: 2115
Re: Profile cutting outside job dimensions
Hiya, Would you mind sending the files (.crv3D and toolpath files) related to this over to us on support@vectric.com and I can have a look over them for you. It might be a simple change, or something in the Post Processor which just needs altering, but it will be helpful to check it all over for you...
- Wed Oct 12, 2022 2:48 pm
- Forum: VCarve - General
- Topic: Version 11.5
- Replies: 3
- Views: 834
- Mon Oct 10, 2022 9:00 am
- Forum: VCarve - General
- Topic: License Validation
- Replies: 6
- Views: 1403
Re: License Validation
Hello Louis. I have reached out to you via PM again today as it is starting to discuss licence information which should not be posted Publicly. Please ask one of your IT Administrators to reach out as well, as it seems from your reports and what we have seen, that while we are getting all your email...
- Thu Oct 06, 2022 11:16 am
- Forum: VCarve - General
- Topic: Mach4 hardware vendor seeks Vectric testbed
- Replies: 1
- Views: 508
Re: Mach4 hardware vendor seeks Vectric testbed
Hi Steve.
If you would like to contact Support@vectric.com I would be happy to go into detail about this with you.
If design options are not an issue then Cut2D Desktop might suit instead as well but we can go over the details with you when we hear from you on the Support Desk.
I hope this helps
If you would like to contact Support@vectric.com I would be happy to go into detail about this with you.
If design options are not an issue then Cut2D Desktop might suit instead as well but we can go over the details with you when we hear from you on the Support Desk.
I hope this helps
- Mon Oct 03, 2022 8:38 am
- Forum: Aspire - General
- Topic: Drafting sides of model.
- Replies: 7
- Views: 1836
Re: Drafting sides of model.
Hi Zac, I have checked our Records but I am afraid that no email from your email address appears to have been sent to support@vectric.com in the last couple of years. I have reached out to you via the support desk so please check your inbox and Spam folder for a new email from the Vectric Support te...
- Tue Jul 19, 2022 4:27 pm
- Forum: Aspire - General
- Topic: Problems with Aspire V11.014
- Replies: 26
- Views: 5324
Re: Problems with Aspire V11.014
Hi Everyone, We are seeing a separate issue in V11.015 from the one in V11.014 which started this thread, which only is affecting 32bit computers. It's being worked on as we speak and while I don't have a release time for it at the moment, contact me on support@vectric.com if you are unable to start...
- Wed Jun 29, 2022 11:00 am
- Forum: Aspire - General
- Topic: Problems with Aspire V11.014
- Replies: 26
- Views: 5324
Re: Problems with Aspire V11.014
Hi Enno. Thanks for sending that over for us, and confirming that the .exe worked for the English Version. The German version crashing is likely a seperate, similar issue so we will look into this now. I have gotten it over to the team to look into, and thanks for the comment on the dump keys, I hav...
- Tue Jun 28, 2022 9:08 am
- Forum: Aspire - General
- Topic: Problems with Aspire V11.014
- Replies: 26
- Views: 5324
Re: Problems with Aspire V11.014
Hi Indy251278, As the Forum Members have mentioned, this is appearing to be a conflict with some Antivirus applications. Development are working on a fix and I have reached out to you on Email with the Fix to test and a way to gather data to help us research the exact cause more directly. Please che...