Search found 147 matches

by CharlieP
Wed Nov 15, 2023 11:09 am
Forum: VCarve - General
Topic: Vcarve desktop 11.554 can't save templates.
Replies: 5
Views: 830

Re: Vcarve desktop 11.554 can't save templates.

I can not save as a template or start new file from a template using Vcare desktop 11.554. on Windows 10 or 11?? The program just closes with out errors. Hello Steve. Can I please ask you to check your Inbox and Spam folders for the replies sent on Monday in reply to your initial report to this iss...
by CharlieP
Mon Nov 06, 2023 10:11 am
Forum: VCarve - General
Topic: Makers Space Administrators.
Replies: 2
Views: 571

Re: Makers Space Administrators.

Hi Gary.

Is there anything I can help with on this for you from a Support Perspective?
Just let us know if we can help on support@vectric.com

Charlotte
Vectric Support.
by CharlieP
Tue Oct 03, 2023 4:27 pm
Forum: VCarve - General
Topic: help finding post processor for 4th mini rotary axis
Replies: 2
Views: 502

Re: help finding post processor for 4th mini rotary axis

Also do check in the Machine Configuration tool if you are using V11.0 or higher.
Capture.JPG
Rotary are additional options in some of the appropriate configurations.
by CharlieP
Tue Sep 19, 2023 9:16 am
Forum: Cut2D - General
Topic: Support Pages and Frequently Asked Questions
Replies: 223
Views: 2979158

Re: Support Pages and Frequently Asked Questions

I did reach out over the weekend, but have not heard back. Hello Bfteagle. If you have contacted support@vectric.com you would get back an automated email with a reference number straight away. If you did not get that reference email then I'm afraid you would have emailed somewhere else. Please che...
by CharlieP
Mon Sep 18, 2023 6:02 pm
Forum: Cut2D - General
Topic: Support Pages and Frequently Asked Questions
Replies: 223
Views: 2979158

Re: Support Pages and Frequently Asked Questions

After I installed the latest update (11.6552) of Desktop version, my laser no longer works. There have been NO CHANGES to anything other than the update. My question is how can I go back to an earlier version so that my laser will work. I have a job that is due and need to get it done. Hello bfteag...
by CharlieP
Mon May 15, 2023 5:51 pm
Forum: Design & Make Clipart- General
Topic: Clipart library
Replies: 2
Views: 2909

Re: Clipart library

Hello Retired 1st Sgt, I have checked my records but I am afraid that we do not appear to have received any emails from you to support@vectric.com in some time now. Can I please ask you to try resending it for me to the above address and confirm the ticket reference number in a PM to me so I can loo...
by CharlieP
Thu Mar 02, 2023 12:26 pm
Forum: Aspire - General
Topic: Clipart clean up
Replies: 13
Views: 1896

Re: Clipart clean up

It doesn't create a new folder for "EOT - Celebration" or something along those lines. Instead it is installs into a series of folders in the Clipart folder. They are Animals, Decorative, Plants & Fruits, and Ribbons (Banners).
by CharlieP
Thu Nov 03, 2022 9:23 am
Forum: Aspire - General
Topic: Profile cutting outside job dimensions
Replies: 6
Views: 2115

Re: Profile cutting outside job dimensions

Hiya, Would you mind sending the files (.crv3D and toolpath files) related to this over to us on support@vectric.com and I can have a look over them for you. It might be a simple change, or something in the Post Processor which just needs altering, but it will be helpful to check it all over for you...
by CharlieP
Wed Oct 12, 2022 2:48 pm
Forum: VCarve - General
Topic: Version 11.5
Replies: 3
Views: 834

Re: Version 11.5

I would say the timing of this post looks like time travel as well!

viewtopic.php?f=2&t=40521
by CharlieP
Mon Oct 10, 2022 9:00 am
Forum: VCarve - General
Topic: License Validation
Replies: 6
Views: 1403

Re: License Validation

Hello Louis. I have reached out to you via PM again today as it is starting to discuss licence information which should not be posted Publicly. Please ask one of your IT Administrators to reach out as well, as it seems from your reports and what we have seen, that while we are getting all your email...
by CharlieP
Thu Oct 06, 2022 11:16 am
Forum: VCarve - General
Topic: Mach4 hardware vendor seeks Vectric testbed
Replies: 1
Views: 508

Re: Mach4 hardware vendor seeks Vectric testbed

Hi Steve.

If you would like to contact Support@vectric.com I would be happy to go into detail about this with you.
If design options are not an issue then Cut2D Desktop might suit instead as well but we can go over the details with you when we hear from you on the Support Desk.

I hope this helps
by CharlieP
Mon Oct 03, 2022 8:38 am
Forum: Aspire - General
Topic: Drafting sides of model.
Replies: 7
Views: 1836

Re: Drafting sides of model.

Hi Zac, I have checked our Records but I am afraid that no email from your email address appears to have been sent to support@vectric.com in the last couple of years. I have reached out to you via the support desk so please check your inbox and Spam folder for a new email from the Vectric Support te...
by CharlieP
Tue Jul 19, 2022 4:27 pm
Forum: Aspire - General
Topic: Problems with Aspire V11.014
Replies: 26
Views: 5324

Re: Problems with Aspire V11.014

Hi Everyone, We are seeing a separate issue in V11.015 from the one in V11.014 which started this thread, which only is affecting 32bit computers. It's being worked on as we speak and while I don't have a release time for it at the moment, contact me on support@vectric.com if you are unable to start...
by CharlieP
Wed Jun 29, 2022 11:00 am
Forum: Aspire - General
Topic: Problems with Aspire V11.014
Replies: 26
Views: 5324

Re: Problems with Aspire V11.014

Hi Enno. Thanks for sending that over for us, and confirming that the .exe worked for the English Version. The German version crashing is likely a seperate, similar issue so we will look into this now. I have gotten it over to the team to look into, and thanks for the comment on the dump keys, I hav...
by CharlieP
Tue Jun 28, 2022 9:08 am
Forum: Aspire - General
Topic: Problems with Aspire V11.014
Replies: 26
Views: 5324

Re: Problems with Aspire V11.014

Hi Indy251278, As the Forum Members have mentioned, this is appearing to be a conflict with some Antivirus applications. Development are working on a fix and I have reached out to you on Email with the Fix to test and a way to gather data to help us research the exact cause more directly. Please che...