Vectric Customer

V12.004 is now out. Internal testing shows this issue is now resolved and the moves to Z Home in this instance are to the correct Z Heights now. Please update to the latest version as soon as possible and recalculate the toolpaths made in this file and resave them to get the corrected GCode output. ...

Speedy work Michael! Love to watch these!

I am trying to purchase the upgrade but it keeps telling me I have to add a clip art. Problem is I already own them all and it will not allow me to add one since I already own it. Any work arounds? Hi. The team is now aware of this and looking to address this issue. If you have not done so already,...

Many Thanks Tony.
As soon as V12.004 is showing as available in the software I will check in with you to test the patch results.

Hello,

We have identified the cause of the issue on this, and we are working on it now to develop a patch to correct this as soon as we possibly can.

Many thanks

Amazing result! You are taking the new tools and really running with them!

Hi Orso. You can find the "View Control Mode" in the Options menu, though this will effects more then the twiddle. Give it a go with the new Modern mode for a week though, I found after a little while I find the new way easier and can't switch back to how it used to be when I need to use older versi...

garylmast wrote: ↑

Wed Apr 10, 2024 3:16 pm

Something is screwed up. I went to pay with both Paypal and Amazon Pay and neither would work.

Gary

Hi Gary.

Please reach out to sales@vectric.com regarding your recent order attempt so we can give you additional details about this.

Many thanks.

I can not save as a template or start new file from a template using Vcare desktop 11.554. on Windows 10 or 11?? The program just closes with out errors. Hello Steve. Can I please ask you to check your Inbox and Spam folders for the replies sent on Monday in reply to your initial report to this iss...

Hi Gary.

Is there anything I can help with on this for you from a Support Perspective?
Just let us know if we can help on support@vectric.com

Charlotte
Vectric Support.

Also do check in the Machine Configuration tool if you are using V11.0 or higher.
Rotary are additional options in some of the appropriate configurations.

I did reach out over the weekend, but have not heard back. Hello Bfteagle. If you have contacted support@vectric.com you would get back an automated email with a reference number straight away. If you did not get that reference email then I'm afraid you would have emailed somewhere else. Please che...

After I installed the latest update (11.6552) of Desktop version, my laser no longer works. There have been NO CHANGES to anything other than the update. My question is how can I go back to an earlier version so that my laser will work. I have a job that is due and need to get it done. Hello bfteag...

Hello Retired 1st Sgt, I have checked my records but I am afraid that we do not appear to have received any emails from you to support@vectric.com in some time now. Can I please ask you to try resending it for me to the above address and confirm the ticket reference number in a PM to me so I can loo...

It doesn't create a new folder for "EOT - Celebration" or something along those lines. Instead it is installs into a series of folders in the Clipart folder. They are Animals, Decorative, Plants & Fruits, and Ribbons (Banners).