Vectric Customer

Hello, Are you seeing the same result within the 3D toolpath preview window? As Adrian has mentioned, if you are seeing arbitrarily sized radii in the corners your problem is most likely due to the constant velocity settings of Mach4. The following document may help. The document was written for Mac...

Hello JP. There are no G4 dwell commands within the code, so there is nothing in the code that is telling the machine to pause at the corners. As Martin mentioned, it might be best to have a chat with your machine tool supplier and ask if anything can be done to speed up execution of the code. Possi...

Hello Dragon,

There is some useful information here:
https://www.bobscnc.com/blogs/troublesh ... ng-alarm-2

I have removed the duplicate posts. As Leo has correctly commented, the latest version of your software will always be available from your Vectric V&Co. Portal account page. If you are a single user of the software and have exclusive use of the computers, you can install the software on up to 3 comp...

Hello, =the layer color assignment goes away until you ungroup them. The layer color assignment does not change as such, when you group a number of vectors, those vectors are moved to the layer that is the active layer at the time that you create the group. For as long as the group exists, the vecto...

Steven is quite right, I should probably have closed the vector.
Please find the attached.

I hope that this helps.

Cheers,

Mark.

Hello FoothillFurniture,

The Vector validator is your friend.
If you run this, you will see that your outer vector overlaps itself.
If you rectify the problem with the vector, the toolpath should work as you expect.

I hope that this helps.

Cheers,

Mark.

Hello Jeff, As Adrian has mentioned, 11.5 is a new full release of the software, you will need you download the full version from your Vectric V&Co. Portal account page. (This should not require updating, you will download the latest patch release.) On your main V&Co. Portal account page, click the ...

Hello Joe,

Glad to hear that you have things sorted out.
Many thanks for letting us know.

Hello Joe, Sorry to hear that you have been seeing problems installing the software. The last email that to support that I can find from you is dated October 2020. Could you please let me know the ticket number that you received for your recent contact and I will check it out. Many thanks in advance.

Hello Richard, Glad to hear that you are able to continue running the software in software rendering mode. As Adrian mentioned, for any system that worked correctly with 11.0, you should see the same results and performance level with V11.5. For system running a graphics card with a minimum of 2 GBs...

Beautiful work, Martin.

Hello Neville,

It's been a while... How are you? What are you up to these days?

Hello Jimhs, I have taken a look at the ticket that you sent into support. You did not mention in the ticket that you wished to use the gadget with version 8.5 of the software. I think that the engineer that replied to you may have assumed that you wished to use the gadget with version 9.5 of the so...

Hello Airport11, Many thanks for your reply. We do not appear to have received any follow up to support regarding this as I suggested, however, I think that I have found the ticket that you are referring to. It was received by us on March 17th at 7:02 PM (our time). If I have the correct email, you ...