Can't download projects?

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JOJO
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Can't download projects?

Post by JOJO »

Anyone having problems downloading free projects? I keep getting a message that something is wrong? I've contacted Vectric and they can't seem to find the problem.

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Adrian
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Re: Can't download projects?

Post by Adrian »

Have you tried a different browser? I remember a while ago there were issues using Edge (the default Windows browser).

JOJO
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Re: Can't download projects?

Post by JOJO »

Tried 3 browsers and 3 computers

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Adrian
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Re: Can't download projects?

Post by Adrian »

Which project? I tried downloading some at random and they all downloaded fine for me.

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Rcnewcomb
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Re: Can't download projects?

Post by Rcnewcomb »

I keep getting a message that something is wrong
Can you post a screenshot of the actual error message?

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JOJO
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Re: Can't download projects?

Post by JOJO »

Something went wrong.
If this keeps happening, please contact support

Email: support@vectric.com This is the message I get, I've tried downloading 3 or 4 free downloads, all the same message?

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Adrian
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Re: Can't download projects?

Post by Adrian »

Where are you downloading from? As I say I've tried downloading quite a few with no problems at all.

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mtylerfl
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Re: Can't download projects?

Post by mtylerfl »

JOJO wrote:Anyone having problems downloading free projects? I keep getting a message that something is wrong? I've contacted Vectric and they can't seem to find the problem.
When you contacted Vectric Support, what did they actually say about your problem?

- Are you downloading after you have logged in to your V&CO Account?

- Are you attempting to "Open" rather than "Save" the file download?

- Is it possible your Anti-Virus software is preventing the downloads to be successful?
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JOJO
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Re: Can't download projects?

Post by JOJO »

They found the problem and fixed it, what they did I don't know but now I can't use carbide motion or easel?

ezurick

Re: Can't download projects?

Post by ezurick »

JOJO wrote:They found the problem and fixed it, what they did I don't know but now I can't use carbide motion or easel?
That's a bit strange. If there was something wrong, why didn't anyone else see it? Perhaps you should scan your computers for virii.

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