Regular Grid importer problem

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Regular Grid importer problem

Postby scancad » Fri Mar 10, 2017 7:01 am

Regular Grid importer problem does not work in 32 bit Aspire - works ok in 64 bit Aspire

I really need it to work on 32 bit PC can anyone help ?

Ricky
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Re: Regular Grid importer problem

Postby Adrian » Fri Mar 10, 2017 7:19 am

Same version of Aspire for both? Full version not trial?

What error messages etc are you seeing?
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Re: Regular Grid importer problem

Postby scancad » Fri Mar 10, 2017 9:28 am

Thanks for your reply,

So we select RGI from Gadgets and open the xyz file tick mm box and OPEN -

On the CNC PC (windows 10 16 Ram) it crashes Aspire as on another PC (windows 7) both flags error box saying [Aspire has stopped working ...]

On our 64 bit systems its fine and works well. 1 is a Laptop the other is a PC running Windows 10

My work round has been to use the laptop and save Aspire file to the CNC PC and run all OK

It has always been this way and I now have a few customers who will want to use our Laser Surface Acquisition on their 32 bit systems. The work round is not really solution in a customer situation.

Our Controller only runs on a 32 bit system...

Ricky
Last edited by scancad on Fri Mar 10, 2017 9:31 am, edited 1 time in total.
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Re: Regular Grid importer problem

Postby scancad » Fri Mar 10, 2017 9:30 am

cont ...

Sorry forgot to say all versions are Full and up to date Ver 8.517

R
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Re: Regular Grid importer problem

Postby Adrian » Fri Mar 10, 2017 11:27 am

Probably best to report it directly to support@vectric.com as not all threads on the forum are spotted by Vectric staff as it's primarily for user to user.
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