Can't download projects?

Can't download projects?

Postby JOJO » Tue Jul 02, 2019 2:57 am

Anyone having problems downloading free projects? I keep getting a message that something is wrong? I've contacted Vectric and they can't seem to find the problem.
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Re: Can't download projects?

Postby Adrian » Tue Jul 02, 2019 7:48 am

Have you tried a different browser? I remember a while ago there were issues using Edge (the default Windows browser).
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Re: Can't download projects?

Postby JOJO » Tue Jul 02, 2019 6:04 pm

Tried 3 browsers and 3 computers
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Re: Can't download projects?

Postby Adrian » Tue Jul 02, 2019 6:30 pm

Which project? I tried downloading some at random and they all downloaded fine for me.
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Re: Can't download projects?

Postby Rcnewcomb » Tue Jul 02, 2019 9:02 pm

I keep getting a message that something is wrong

Can you post a screenshot of the actual error message?

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Re: Can't download projects?

Postby JOJO » Wed Jul 03, 2019 12:23 am

Something went wrong.
If this keeps happening, please contact support

Email: support@vectric.com This is the message I get, I've tried downloading 3 or 4 free downloads, all the same message?
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Re: Can't download projects?

Postby Adrian » Wed Jul 03, 2019 7:15 am

Where are you downloading from? As I say I've tried downloading quite a few with no problems at all.
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Re: Can't download projects?

Postby mtylerfl » Wed Jul 03, 2019 6:53 pm

JOJO wrote:Anyone having problems downloading free projects? I keep getting a message that something is wrong? I've contacted Vectric and they can't seem to find the problem.


When you contacted Vectric Support, what did they actually say about your problem?

- Are you downloading after you have logged in to your V&CO Account?

- Are you attempting to "Open" rather than "Save" the file download?

- Is it possible your Anti-Virus software is preventing the downloads to be successful?
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Re: Can't download projects?

Postby JOJO » Thu Jul 04, 2019 2:21 am

They found the problem and fixed it, what they did I don't know but now I can't use carbide motion or easel?
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Re: Can't download projects?

Postby ezurick » Thu Jul 04, 2019 12:31 pm

JOJO wrote:They found the problem and fixed it, what they did I don't know but now I can't use carbide motion or easel?


That's a bit strange. If there was something wrong, why didn't anyone else see it? Perhaps you should scan your computers for virii.
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