Support Issues?? Where is support??

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Support Issues?? Where is support??

Postby CDNbacon » Thu Dec 29, 2016 5:13 am

First off, this is not to stir anything up here, I like this forum, but Is there an explanation as to why I never get responses to tech support.? I've been patient for a month.

Same problem as my other post. Vectrics Post for the BIESSE SKILL 1224GFT/15.36GFT DOES NOT work. I also have a Rover27.
None of Biesses Posts from Vectric works on either machine.

Some of you on this board have really tried to help me get going on my machine and I appreciate it. I did what was recommended next
which was to email support but nobody has responded?
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Re: SUPPORT ISSUES?? Where is support??

Postby Adrian » Thu Dec 29, 2016 9:33 am

Going by the many previous posts on the forum about Biesse machines the issue isn't really the Post Processor. It's the control software that the Biesse uses and the way that works with 3rd party files. I would contact the supplier of the machine and get the exact process from them.

When you email support are you using the email address that you registered/purchased the Vectric software under? Not sure if they check support queries at that level but given there are illegal copies of the software around I wouldn't be surprised.
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Re: SUPPORT ISSUES?? Where is support??

Postby BrianM » Thu Dec 29, 2016 9:51 am

CDNbacon wrote:...
Some of you on this board have really tried to help me get going on my machine and I appreciate it. I did what was recommended next
which was to email support but nobody has responded?


I've searched our support system using both the email address you use here and the name you used when you bought Cut2D Pro and the only data we have is the original sales record email so I'm afraid we haven't received an email from you which is why you have had no response.

Brian
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Re: SUPPORT ISSUES?? Where is support??

Postby CDNbacon » Fri Dec 30, 2016 4:06 am

Adrian wrote:Going by the many previous posts on the forum about Biesse machines the issue isn't really the Post Processor. It's the control software that the Biesse uses and the way that works with 3rd party files. I would contact the supplier of the machine and get the exact process from them.

When you email support are you using the email address that you registered/purchased the Vectric software under? Not sure if they check support queries at that level but given there are illegal copies of the software around I wouldn't be surprised.


Yes, I've used the same email address as my purchase. What do you mean by checking queries at that level? I spent $700 on software that comes with post processors for *specific* models that don't work? I don't see a section in help on issues with any machine brands and definently nothing regarding controllers.

And regarding Biesse, Biesse Canada told me to contact Vectric if they supplied software that had Post Processor options for my models. They where adamant about dealing with support here.

I will resend my emails to support here again and see what happens. Thx for the input.
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Re: SUPPORT ISSUES?? Where is support??

Postby Adrian » Fri Dec 30, 2016 11:12 am

Hopefully support will have the definitive answer for you.

It's a shame that those who have posted previously on the forum who have their Biesse machines working didn't contribute to your previous thread. As I said there there are numerous posts on the forum from people who have it working so the PP definitely does work. It's just the totally unique way the Biesse control software works that seems to be the stumbling block when setting it all up which is why I suggested contacting Biesse.
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Re: Support Issues?? Where is support??

Postby frank131313 » Fri Jan 13, 2017 4:52 pm

i want to rejuvenate my old Biesse Rover 30 L2 1999 , i have call Biesse Canada and i have ask them if it possible to do and i have telling them that i want to use it with Vectric ... after reading many post i continu to ask myself about this .... Is it possible to do what i want to do ? ... if someone know the answer , i am willing to pay for the information ... please

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Re: Support Issues?? Where is support??

Postby IslaWW » Fri Jan 13, 2017 5:07 pm

Frank...
My REZurrection line of control systems has been designed to do just that. They have been used on numerous brands with inoperable legacy control systems to allow their users to take advantage of more modern drive components and software, including most, if not all brands of CNC control software in todays market.

In most cases on aging "big iron" machines, they have provided a control solution costing thousands of dollars less than the OEM mfgr can offer. I also offer an onsite installation and tuning option with selected control software brands.

Email: gcnc411@gmail for more info
Gary
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Re: Support Issues?? Where is support??

Postby Mark » Sat Jan 14, 2017 11:34 am

To CDNbacon

Apologies I was out of the country when you first posted this topic.
I have searched our support system, we still do not appear to have received an email from you.

Could I just check how you are spelling Vectric in the emails that you have sent?

I will drop you an email to your email address.

Mark.
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