I have tried using a crossover, not just going through my switch to no avail. The issue is specific to their software, one of those horrible quirks.
1) I can ping the router with no issue
2) I can send files to the router through their Vision Engraving software, it uses a spooler to send the file instead of their Machine Tools controller connection manager.
Everything was set up and SHOULD work just fine. I even went through the antivirus and firewall and gave full access to every component of machine tools. I have tried it with the firewall and antivirus off and with them uninstalled. There is nothing that SHOULD interfere.
I called their "Tech Support" today and the "Technician" remoted in after taking 90 bucks because I'm a month out of warranty. She worked on my computer for a couple of hours and managed to delete all of the machine tools files from my manufacturer dongle, uninstall the machine tools from the computer but it still thinks its installed because when I download their machine tools to reinstall, it only gives me a repair or uninstall option.
To top it off, she messed up all the settings in my Vision Engraving software, their design and send software that works, at least for 2d paths. It took me an hour to fix that after the phone call. Best of all, at 6:30 my time, she tells me that they are closing and I need to call back on Monday.
Seriously, the WORST TECH SUPPORT EVER!
I'm glad she ditched my call, there is no telling what damage she could do to my computer. Her final answer was, there must be a virus on your machine. You need to call the Geek Squad out to fix it.
Seriously lady, I was a field service engineer for Bell and Howell for 12 years. The Geek Squad isn't going to help. The issue is your machine tools are 3 years old and Install Shield doesn't know how to handle it....update your stuff!
And rant over. I just need to find control software that actually works. I will flat out NEVER buy another Vision machine. Love the hardware, hate the software and customer "service".