+1 on what Randall said!
We bought our first one sight unseen....and Zero Regrets!!
Haven't had that many problems with our 2 Desktops, but have had callbacks on weekends and holidays as somebody in tech is always on call, and willing to walk you through stuff until the problem is solved(just make sure your machine is on, and your phone is fully charged before calling:)
Forum is Excellent for solving problems on almost everything and can feel almost like family like this forum after a while
Most Shopbotters are glad for a visit, and Shopbot Sales can connect you with someone for a demo if anyone is nearby.
If anywhere near Southern Maine, I'LL spend the day with you to run over basics
If you post on Shopbot forum, maybe somebody is closer to you.
Mine is 3 years old and running perfect and TIGHT:) And we've bought 3 of them with no problems.
Solid/tight/and rugged machines capable of VERY good repeatability and production work.
Good video tutorials and free online classes as well with Q&A sessions afterwards with TJ.http://www.shopbottools.com/mSupport/tutorials.htm