NWA Support Team

NWA Support Team

Postby toolguy » Wed Mar 05, 2014 6:48 pm

I recently sent the following e-mail to NWA support:
I seem to have developed a short circuit in the wire of my touch plate. When I try to test the plate it shows no response. If I wiggle the small wire leading to the magnet I will get occasional “successful” contact. If I release the small wire I lose contact. The problem appears to be at the point were both wires enter the boot that attaches to the plate. Can I get a replacement wire? If so, what is the process and the cost.
I didn't here anything right away (sent on a Saturday morning) and was a bit disappointed. However, on Tuesday morning I received a new wire in the mail At no charge!
This is what I call real customer service. Kudos to the NWA support team!!
Vectric Apprentice
Posts: 4
Joined: Sun Dec 23, 2012 11:15 pm
Location: West Falls, NY
Model of CNC Machine: CNC Shark Mako

Re: NWA Support Team

Postby Ms Wolffie » Fri Mar 07, 2014 5:18 am

Lucky you.
I am still waiting on a reply to an email I sent 3 months ago.

Cut3D, VCarvePro 6.5, Aspire4, PhotoVCarve, Corel Graphics Suite X6
User avatar
Ms Wolffie
Vectric Wizard
Posts: 2689
Joined: Sat Mar 31, 2012 10:41 pm
Location: Tully Heads, Wet Tropics, Queensland, Australia
Model of CNC Machine: Blue Elephant 1325, Shark HD Pro

Re: NWA Support Team

Postby martin54 » Fri Mar 07, 2014 7:41 pm

This is the sort of info it's good to know, you never really know how good a company are until you have a problem. It's how they deal with them that make a good Conpany as far as I am concerned.
Thanks for taking the time to post.
User avatar
Vectric Wizard
Posts: 4698
Joined: Fri Nov 09, 2012 2:12 pm
Location: Crossgates, Scotland
Model of CNC Machine: Gerber System 48 (modified)

Re: NWA Support Team

Postby rsetina » Fri Mar 07, 2014 10:39 pm

That's awesome support. You didn't even know it was coming.

Shark HD 2.0
Vectric Craftsman
Posts: 194
Joined: Sun May 05, 2013 6:37 pm
Model of CNC Machine: Shark HD 2.0

Return to Hardware related questions

Who is online

Users browsing this forum: No registered users and 6 guests