my most hated viewing is watching tutorials. If they were broken down into specifics, it might not be so bad
You bring up a few good points:
1. people have different learning styles so training materials other than video format would be a good addition
2. for any training material make it easier to find steps for how to use a feature, or how to perform a specific task
Regarding training/support material in a format other than video, what would people like to see? In the past with other software I've had books with exercises or examples. Some were focus on teaching theory, i.e. here is how this tool work, others were more tactical, i.e. here are the steps to do "this".
Regarding breaking into specifics, another software vendor (not CAD/CAM related) has online training videos, but they have set up a broad topic like Visual Analytics
that is nearly two hours long and broken it into specific sections that are 2 to 7 minutes in length. This makes it very easy to go back an look at a particular step that may be troublesome.