gregk wrote:Aspire can't be running during updating. That said, if you want to get to the latest version (9.517) then you will need to follow a bit different process.
The update option in the software allows you to update to a given version of the release. For instance, from version 9.008 you can only update to 9.015.
Since then version 9.5 was released, which requires you to download a new installer and install it. So can install a new version alongside the old one.
When the new version is running, you will have an option to migrate your data from the old version. Once you migrate successfully you can verify if you have everything that you need and then uninstall old version.
You can get new installer from the portal (https://portal.vectric.com)
gregk wrote:Could you contact our support team - firstname.lastname@example.org ? They should be able to check which version you are eligible and if there is problem with portal they should be able to provide you with assistance.
Sorry for the inconvenience.
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