Tiling Error in new Aprire v9.506

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mfirlott
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Tiling Error in new Aprire v9.506

Post by mfirlott »

Is anyone else experiencing this?

Have upgraded to new v9.506 version and now I'm having issues with Tiling toolpaths.

Either it doesn't show me the toolpath at all for a selected Tile or it does but generates the error below when I move from T1 to T2 to T3, etc.
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Tiling Error Capture.JPG
(Mitch)
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highpockets
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Re: Tiling Error in new Aprire v9.506

Post by highpockets »

Did you contact Vectric?
John
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mfirlott
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Re: Tiling Error in new Aprire v9.506

Post by mfirlott »

No I didn't. I thought they monitored this forum. Am sending a note right away. Thanks.
(Mitch)
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highpockets
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Re: Tiling Error in new Aprire v9.506

Post by highpockets »

They do frequent the forum, but on issues like this it's better and faster contact support directly.
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mohamed
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Re: Tiling Error in new Aprire v9.506

Post by mohamed »

Sending to support@vectric.com makes sure this is seen more quickly, but also you'd be free to add more data (i.e. project, steps) as it will be confidential.

Thank you.
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mfirlott
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Re: Tiling Error in new Aprire v9.506

Post by mfirlott »

I did have an email exchange with Vectric. Provided all the steps I took to create the error and they provided me a DropBox location to leave my file for them to reproduce. Am waiting to hear more.

As an aside...they responded very quickly. I couldn't send my file via email due to 29Mb size. They gave me another address that accepted large files but my email provider had a limit. I tried via DropBox and I couldn't get it to work properly as they couldn't see my file. They immediately sent me another email with their DropBox location and I uploaded the file there. GREAT service!!!!
(Mitch)
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AdamJ
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Re: Tiling Error in new Aprire v9.506

Post by AdamJ »

Hi mfirlott,

No doubt you will hear from our support team, but there is an update of Aspire to 9.507 available and I believe it should have a fix for the issue you are experiencing.

Thanks,
Adam

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mfirlott
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Re: Tiling Error in new Aprire v9.506

Post by mfirlott »

Thanks Adam...I will update this evening when I get off work. Thanks.
(Mitch)
CAMaster Stinger I
Vectric Aspire
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mfirlott
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Re: Tiling Error in new Aprire v9.506

Post by mfirlott »

That did it...the new patch was indeed the fix. Error is gone and toolpath tiles properly.

Thanks...great service from Vectric AGAIN!!!!!
(Mitch)
CAMaster Stinger I
Vectric Aspire
Epilog 45watt Helix Laser

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