v9 won't open a project after it has been saved

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Re: v9 won't open a project after it has been saved

Postby Bonch » Mon Aug 07, 2017 3:46 am

Here is the latest error I got. I also get the Code 1 error from files I save on my Google drive as discussed above. When it fails to open it removes the file from the recent opened files.
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Re: v9 won't open a project after it has been saved

Postby SteveNelson46 » Mon Aug 07, 2017 5:23 am

Look in the folder where you saved the file and see if there is a file that begins with a tilde (~). I'm not sure if these files are used by Google drive or Aspire. Either way, they are temporary files and can be safely deleted. Make sure Aspire isn't open and then delete it (them). That should fix the problem.
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Re: v9 won't open a project after it has been saved

Postby Bonch » Mon Aug 07, 2017 5:33 am

No tildes in either the Google drive or my SSD. It seems that the software is holding something in memory or on the drive that is locking the file out. I have rebooted after the files fail to load and they will then load. It only seems to happen following a save and then trying to reload the file later.

Seems interesting that others are having similar problems. Didn't occur for me till the V9 release.
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Re: v9 won't open a project after it has been saved

Postby highpockets » Mon Aug 07, 2017 5:37 am

Bonch wrote:No tildes in either the Google drive or my SSD.


Do you have "Hidden Items" checked in Windows Explorer? I don't remember if tilde files are effected by this setting.
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Re: v9 won't open a project after it has been saved

Postby SteveNelson46 » Mon Aug 07, 2017 5:43 am

It's happened to me ever since version 8. It's rare but annoying. I'm almost certain it's Google drive that is the cause and copying the file to another location seems to fix it for me. Also saves a reboot.
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Re: v9 won't open a project after it has been saved

Postby mohamed » Mon Aug 07, 2017 8:12 am

TerryT wrote:I'm not entirely sure what the fix was. I downloaded V9 from the portal. As I said, if I opened an 18,000plus K file in V9 and then saved it. V9 would not open it again. I was thinking maybe it was only happening on my computer so I loaded my v9 on my wife's computer and it did the same thing.
Long story short, I went back to the portal to reinstall it and now it works fine. I did notice, however, that the first time I downloaded and installed v 9.07 and the second time it was v 9.09. Not sure if that has anything to do with it.

Terry


There was a related issue fixed in 9.008, which I think is the one you came across.
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Re: v9 won't open a project after it has been saved

Postby gary n. » Mon Oct 16, 2017 4:23 pm

Same thing happened to me today, but I don't have v9--I have v3.5.
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Re: v9 won't open a project after it has been saved

Postby mtylerfl » Mon Oct 16, 2017 5:08 pm

gary n. wrote:Same thing happened to me today, but I don't have v9--I have v3.5.


Was the file saved to your hard drive (NOT a thumb drive)?

You may need to send your file to Vectric Support. You can contact them at support@vectric.com for advice and instructions.
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Re: v9 won't open a project after it has been saved

Postby gary n. » Mon Oct 16, 2017 6:44 pm

Yes, the file was saved to the hard drive. I did contact support and they said there is no fix for error code 1. Also said I may have computer problem. I did try to reopen the file a couple of hours later and it opened right up, naturally right after I completely redid the drawing and file work. Not sure that I agree with support's answer. Have not sent file to support as yet.
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Re: v9 won't open a project after it has been saved

Postby Adrian » Mon Oct 16, 2017 7:45 pm

Code 1 generally means something else is accessing the file from my experience. Virus scan, backup software, replication software, cloud services etc. That's why it often works when you try it later as whatever was accessing the file has finished with it by then.
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Re: v9 won't open a project after it has been saved

Postby martin54 » Tue Oct 17, 2017 12:37 am

Perhaps Support could have explained it to you better than they did but if what Adrian has said is correct then there wouldn't be anything Vectric could do to fix a code 1 error
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Re: v9 won't open a project after it has been saved

Postby Gundawg » Tue Oct 17, 2017 5:34 am

I have had the same problem and I use Google Drive it has happened 2 times now very recently.
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