VCarve Desktop & Pro Version 10 are available now!

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Re: VCarve Desktop & Pro Version 10 are available now!

Postby fretsman68 » Fri Sep 13, 2019 8:44 pm

Quick question, if we decide not to upgrade, how do we turn off the update message in the upper right hand corner of the program?
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby gearheadscott » Fri Sep 13, 2019 9:58 pm

Thanks guys. That did it. I rescind my suggestion of a bug.... With that said, perhaps Vectric should add "Hey Scott! Don't forget to check the simulation quality" to the user manual.... Or am I just nitpicking? ;)
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby mohamed » Fri Sep 13, 2019 10:14 pm

fretsman68 wrote:Quick question, if we decide not to upgrade, how do we turn off the update message in the upper right hand corner of the program?


Sorry, I'm afraid there isn't an option to turn that off currently.
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby leversole » Fri Sep 13, 2019 10:35 pm

I am trying to install VCP10, it keeps hanging up, I have Win10Pro. Here is where is stops the install...
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby fretsman68 » Sat Sep 14, 2019 1:05 am

mohamed wrote:
fretsman68 wrote:Quick question, if we decide not to upgrade, how do we turn off the update message in the upper right hand corner of the program?


Sorry, I'm afraid there isn't an option to turn that off currently.


Thank you. Any word when those explanation emails will be sent out for the people who have to pay for the upgrade or not?
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby AdamJ » Sat Sep 14, 2019 6:55 am

Hi fretsman

You should have received the emails now. If not then the explanation is unfortunately painfully simple. The emails were sent in batches and for that batch the template that was used was incorrect. It was an honest mistake, and after a year of incredibly hard work by everyone here on the release, it was immensely frustrating for us that something we're very proud of has been tainted for a few people. I'm also sure that for some people who received those emails it was quite disappointing too, and perhaps they feel like it was some form of trick. It was not. We try to be really generous with our upgrade policy, giving away a guarantee of free upgrades for a year on new purchases, and not forcing people to upgrade by making the next upgrade eye-wateringly expensive if you happen to not want what's in a particular release.

So once again, we are really sorry to have caused confusion. If you think you are entitled to the upgrade because you either purchased the software in the last 12 months or an upgrade in the last 3 months then send us in a message to our support team and we'll investigate as soon as possible. If you do decide to upgrade I hope you enjoy all of the new features :)

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Re: VCarve Desktop & Pro Version 10 are available now!

Postby fretsman68 » Sat Sep 14, 2019 12:00 pm

AdamJ wrote:Hi fretsman

You should have received the emails now. If not then the explanation is unfortunately painfully simple. The emails were sent in batches and for that batch the template that was used was incorrect. It was an honest mistake, and after a year of incredibly hard work by everyone here on the release, it was immensely frustrating for us that something we're very proud of has been tainted for a few people. I'm also sure that for some people who received those emails it was quite disappointing too, and perhaps they feel like it was some form of trick. It was not. We try to be really generous with our upgrade policy, giving away a guarantee of free upgrades for a year on new purchases, and not forcing people to upgrade by making the next upgrade eye-wateringly expensive if you happen to not want what's in a particular release.

So once again, we are really sorry to have caused confusion. If you think you are entitled to the upgrade because you either purchased the software in the last 12 months or an upgrade in the last 3 months then send us in a message to our support team and we'll investigate as soon as possible. If you do decide to upgrade I hope you enjoy all of the new features :)

Adam


Thanks for the information, Adam, but I never received the second email so that was why I simply asked. Hopefully my question didn't seem like a "slam", it was just a an honest question.
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby AdamJ » Sat Sep 14, 2019 1:07 pm

Hi fretsman,

Thanks for your response. I believe they've all be sent now. If you send your details into support we can certainly check for you.

Cheers
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby fretsman68 » Sat Sep 14, 2019 1:23 pm

AdamJ wrote:Hi fretsman,

Thanks for your response. I believe they've all be sent now. If you send your details into support we can certainly check for you.

Cheers
Adam


No worries, I already paid for the upgrade, but thank you-
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby OCEdesigns » Thu Sep 19, 2019 5:25 am

I have upgraded to 10 but did not see where I needed to choose a Clipart package from Design and Make. Can I still get this?
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby highpockets » Thu Sep 19, 2019 5:32 am

Login to your Vectric Portal, it should be just above or below the V10 is here logo.

If not you might try contacting support at support@vectric.com
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby OCEdesigns » Thu Sep 19, 2019 5:54 am

highpockets wrote:Login to your Vectric Portal, it should be just above or below the V10 is here logo.

If not you might try contacting support at support@vectric.com

Thanks
I see the link but when I click on it all I get is the little thing going around like it thinking. I'll try again tomorrow.
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby OCEdesigns » Fri Sep 20, 2019 2:32 pm

OK I finally got it to load up.
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby oldref » Thu Sep 26, 2019 10:24 pm

I just upgraded my Vectric Desktop to version. I selected my free Design and Make model package but I have been unable to retrieve or find out where it exists. Any help would be appreciated. Apparently I do need help!

Thanks, Gerry :oops:
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Re: VCarve Desktop & Pro Version 10 are available now!

Postby scottp55 » Thu Sep 26, 2019 10:27 pm

Hey Gerry,
Mine took a day before it showed up in my Portal.
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