Where do we send a bug report?

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Mikehell
Vectric Craftsman
Posts: 232
Joined: Wed Mar 22, 2017 9:34 pm
Model of CNC Machine: eBay special China 3040

Where do we send a bug report?

Post by Mikehell »

Version 9.5

Go to tool database
Select a bit
Hit COPY
Nothing happens
Hit copy adain. Nothing.
Close tool database and reopen, they are there.

gregk
Vectric Staff
Posts: 384
Joined: Mon Mar 05, 2018 12:34 pm
Model of CNC Machine: None

Re: Where do we send a bug report?

Post by gregk »

Hi Mikehell,

From https://support.vectric.com/contact:
Email us at: support@vectric.com

Important:

If clicking the above link doesn't work then please use your normal email program and manually enter the address: support@vectric.com
Please include your full name, the software package it is in reference to and if practical please attach any relevant files.

Please include the email address you used to purchase your Vectric software in the body of the message if it is different from the one you're sending the support request from.
It will also help us, if you tell us the full version number, e.g. 9.508.

Greg K

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Adrian
Vectric Archimage
Posts: 14655
Joined: Thu Nov 23, 2006 2:19 pm
Model of CNC Machine: ShopBot PRS Alpha 96x48
Location: Surrey, UK

Re: Where do we send a bug report?

Post by Adrian »

Not seeing that behaviour on my computer with VCarve 9.508

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