mtylerfl wrote:As far as Vectric "ignoring you". No - never. I'm certain they have not intentionally ignored you. Why you haven't had a response? I don't know. But one thing I'm positive of - they will not intentionally ignore customers who ask for help.
First of all, I'd like to apologise to laflippin as this support request unfortunately fell 'through the cracks' as the support engineer who was dealing with this has been on vacation since the 15th of August and we failed to re-assign the outstanding ticket to a different support engineer. We will look at our procedures for handling this.
We received the files after the assigned engineer had left on vacation and looking at them, the forum members who have responded are correct about the issues. The fonts being used have loads of overlapping vectors, and although we do try and make sense of these, it is by no means guaranteed that a 'dumb' computer can do so. Rotating and mirroring script fonts makes this task much more difficult and hugely reduces the likelihood of success.
When vectors overlap, what a human sees and what a computer 'sees' are very different things. To a human, it is very easy to disambiguate what is an 'overlap' in a script font and what is the actual letter the user wants cut, we know these are 'letters'. For a computer it is just a collection of curves and it has to try and decide what is outside and what is inside. For a human, imagine standing inside a tall hedge maze and trying to decide what shape the overall maze is when all you can see is local tall hedges, with no top down view of the whole maze. This is basically the position the computer is in when it is presented with a load of overlapping vectors. Sometimes the computer algorithms are able to figure it out, sometimes they aren't.
For 'normal' linear text (which accounts for probably 99% of text that our users cut) we have algorithms for script fonts which help use get this right the majority of the time. If the text is rotated, mirrored, scaled or distorted these hints are lost and we then just have a series of overlapping vectors which don't represent an unambiguous shape to cut.
With rotated, mirrored or scaled text, the likelihood of the computer making different decisions about what is inside / outside increase enormously compared to what any human would decide. To carry this analogy further, the 'Captcha' codes we see all over the web for security on web forms are designed to be 'relatively' easy for a human to identify the series of letters but almost impossible for a computer.